Excellent staff. Quick delivery.
Always friendly and helpful.
Asst. Manager should be demoted. Told us the 20% off promo was not valid for. We came back and another employee printed the promo out and we got discount. Forklift driver in yard told us to go back in store instead of givng us the product we were told to pickup outside. He then almost ran us over with forklift and when confronted said " ya, I know". No apology. He then rapped on vehicle window and said " move your car". No manners, poor attitude. I work in retail and have reasonable expectations. This store is poorly run.
Quite possibly the worst customer service ever. This is just not a singular occurrence but seems to be repeated. Don't waste your time here. Go to Brockville, Carleton Place anywhere else. They've lost our business which is quite considerable.
My first order with Rona online and we had great service at the Smiths Falls location. The store items were pulled and ready for pick up. We will certainly shop there again.
RONA Smiths Falls is a Canadian Hardware Store based in Smiths Falls, Ontario. RONA Smiths Falls is located at Lombard St #1, Smiths Falls, ON K7A 5B8, Canada.
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